Shipping & Delivery

We expect to deliver all Orders to the delivery address you provide within 14 working days of our shipment confirmation to you.

Title and risk in a Product pass to you when the Product is delivered to the Delivery Address (whether received by a person at the Delivery Address or left at the Delivery Address under an 'authority to leave') or when collected by you or another person under your authority from a collection point of our delivery partner, whichever occurs first.

If an Order has not been delivered to the Delivery Address by the Delivery Date, you may cancel the Order by lodging a late delivery claim here An Order is considered delivered on the date that our delivery partner first attends the Delivery Address, even though the Order may then be re-routed to a collection point if you are not there.

Once we have received your late delivery claim, we will notify you whether we have accepted your claim within 5 working days. We may reject your claim if we have evidence of delivery or if you have provided the wrong Delivery Address. If we accept your claim, we will issue to you a store credit for an amount equal to the price paid by you for the Products.

Bulky Items

Due to the size and weight of specific items, a delivery fee based on your state of residence is applicable for these Heavy or Oversized Products. The estimated fee will be automatically calculated and added to your shopping cart during checkout. In the event that there is a disparity between the estimated fee applied to your cart at checkout and the actual shipping cost to your delivery address, our team will reach out to you to discuss the final payment. These products fall under the category of Heavy or Oversized Products, which includes items such as Cots, Mattresses, Bassinets, Nursery Furniture, Rugs and Prams.

Please note that Heavy or Oversized Products are not eligible for our free delivery on orders over $150 promotion or any other promotional free shipping offers. Deliveries of these products must be made to a physical address, as we are unable to ship to PO Boxes. Additionally, Heavy or Oversized Products are not covered by our free returns policy.