How can I place an order on your website?

To place an order, simply browse our website, select the desired products, add them to your shopping cart, and proceed to the checkout page. Follow the prompts to provide shipping and payment information, review your order, and complete the purchase.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Apple Pay, Google Pay, Klarna, Afterpay and Shop Pay all are secure online payment options. Choose the method that is most convenient for you during the checkout process.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method chosen. We strive to process and ship orders as quickly as possible. You can find estimated delivery times and any applicable tracking information on the checkout page or in your order confirmation email.

What is your return/exchange policy?

Please review our Returns & Exchanges page or contact our customer support team for detailed instructions and any applicable conditions.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment on the shipping carrier's website.

What if I have an issue with my order or need customer support?

We have a dedicated customer support team available to assist you. If you have any issues, questions, or concerns about your order, please reach out to our support team via email on customersupport@houseofbimbi.com. We strive to provide prompt and helpful assistance to ensure a positive shopping experience.

Can I cancel or modify my order after it has been placed?

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and our fulfillment process.

Are my personal and payment details secure on your website?

Yes, we prioritise the security and confidentiality of your personal and payment information. We employ industry-standard security measures and encryption protocols to safeguard your data. Rest assured that your information is handled with utmost care and is only used for order processing and customer support purposes